DELIVERY + RETURNS


S H I P P I N G 
NEW ZEALAND: Free shipping on all orders over $100
AUSTRALIA: Flatrate shipping to Australia - $15.00 
REST OF THE WORLD:  International Shipping available, please enquire
R E T U R N S 
We hope that you love your purchase as much as we enjoyed designing + making it, but in the event your item of Heidi Frank doesn't fit the way you had wished, you are able to return it within 7 days from the date delivered for a full refund, all purchases become final after this time frame.
The garment must be unworn with all original tags still attached. Please notify Heidi Frank in advance of the return via email - hello@heidifrank.co.nz within 48hours of receiving your order, print the returns form below and follow the steps.
 NO RETURNS ON SALES GOODS  
E X C H A N G E

 

If you would like to exchange your garment for a different colour is size then it is best to complete a new order to avoid it selling out before the exchange process has been completed. Once we have received your return garment you wanted to exchange we will issue a credit. If you prefer to wait until the garment has been received back at HF, for a direct exchange please note stock cannot be held.

P R E O R D E R S

Please note that pre-orders are garments made to order, and final purchase - Please make you choices carefully when purchasing pre-orders as they are old eligible for an exchange or store credit. If you have purchase a garment in a pre-order & it's not quite right, get in touch with us via email to arrange an exchange or store credit. 

R E T U R N S  F O R M

Any Queries:  hello@heidifrank.co.nz

T H A N K  Y O U