DELIVERY + RETURNS

S H I P P I N G 
NEW ZEALAND: Free shipping on orders over $100 (excludes rural surcharge)
AUSTRALIA: Shipping calculated by weight, add address at checkout to see cost
R E T U R N S 
We hope that you love your purchase as much as we enjoyed designing + making it, but in the event your item of Heidi Frank doesn't fit the way you had wished, you are able to return it within 7 days from the date delivered for a full refund on full priced items or 14 days for a store credit on full priced items, all purchases become final after this time frame.
The garment must be unworn with all original tags still attached. Print the returns form below and follow the steps.

Items discounted with a discount code can be returned.

Preorders: Cannot be refunded or returned.

NO RETURNS OR EXCHANGES ON SALE GOODS - ALL SALE ITEMS ARE FINAL (items marked down from RRP, 'Automatic Discount Applied at Checkout', & Buy one get one free) 

E X C H A N G E

 If you would like to exchange your garment for a different colour or size then it is best to email to avoid it selling out before the exchange process has been completed. Once we have received your return garment we will send out the replacement garment.
*rural surcharge (if applicable) will apply for sending out exchange item
Exchange items are not eligible for returns or further exchanges

P R E O R D E R S

Please note that pre-orders are garments made to order, and are final purchase - Please make your choices carefully when purchasing pre-orders as they are not eligible for a refund, exchange or store credit. 

RETURN FORM DOWNLOAD

Any Queries:  hello@heidifrank.co.nz

T H A N K  Y O U 

WHO IS HEIDI FRANK.

Heidi Frank is everyone but no one.
All while Heidi Frank isn't physically a person she is in everyone of us that loves to express our personality through the clothes we choose to wear.

Founders Hayley & Meagan have a love of beautiful fabrics that bring their designs to life.

Heidi Frank is brought to life on Instagram by brand manager Kaille who's energy and passion for fabrics, colour, prints and design is contiguous.

The Heidi Frank Journey.

Heidi Frank originally started off being proud made in New Zealand. Unfortunately due to covid we were unable to import the fabrics we need from China to continue our production on NZ shores. While we desperately tried to find ways to continue our dream we put Heidi Frank into hibernation.

After six months we visited Vietnam in the hopes of filling a container of fabric to send back to NZ for production but we unable to buy enough bulk to make this viable. Whilst in Vietnam we meet with family friends of Ginny's (Hayley's sister in-law) who owned a garment factory ini Ho Chi Minh City.

Hayley and Meagan were extremely impressed with the working conditions and quickly established a relationship where we could produce Heidi Frank but ensure low production numbers to avoid mass production and wastage.

Fast forward to today and Heidi Frank is out of hibernation and showing her true colours loud and proudly.

WHY SMALL RELEASES.

Part of our main missions is to reduce wastage. We do this by releasing small collections regularly so nothing is mass produced. With environmental consciousness more important than ever, the way we live our lives is changing. When you make a choice to invest in new clothes, it’s important to make what you buy matter. That means your clothing should transcend the seasons, it needs to be high quality, and made in styles that will stand the test of time. Our priority at Heidi Frank is to offer you all of the above.

OUR TEAM.

Heidi Frank is very much a small team effort. Best friends Hayley & Meagan work along side Hayley's brother and sister in-law Nathan & Ginny. Brand manager Kaille fits in like family making it the absolute dream team.